Frequently asked questions (FAQ) (0)

Q. My NVR beeps after I start it up for the first time?A. The NVR's hard disk needs to be formatted. You can do this directly on the NVR at Menu --> HDD --> tick the hard disk and click "Init" at the bottom. The NVR will stop beeping after...
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Q. My NVR beeps after I start it up for the first time?
A. The NVR's hard disk needs to be formatted. You can do this directly on the NVR at Menu --> HDD --> tick the hard disk and click "Init" at the bottom. The NVR will stop beeping after formatting.

Q. The plugin has been downloaded, but I still get a message that it is not installed?
A. At the moment, HikVision's Plugin is only supported by the following web browsers:
- Internet Explorer (Please note! Microsoft Edge does not work!)
- Mozilla Firefox
- Safari on iOS (iMac)

Google Chrome unfortunately no longer supports the Plugin!

Q. I added a new IPCamera on my NVR, but nothing happens?
A. Your NVR's firmware is outdated and needs to be upgraded. You can download the latest firmware from the HikVision website.

DS-7600NI-E1(E2) 7700NI-E4
DS-7600NI-SE(P) 7600NI-V(VP)


Q. How do I set my email notifications properly?
Here is a link to our blog for email settings (still updating it)


Q. How should I open the ports in my router (port forwarding)?
We have written a guide for this.
Ziggo router

KPN Experia box V10

Q. I forgot my password

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